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First, tell us which channel isn't playing. Then: 1. Reboot your streaming device —...
Audio is too low on a movie or series (Firestick) — how do I fix it?Firestick home > Settings icon > Display & Sound > Audio > Advanced Audio >...
Buffering / freezing / choppy / poor quality / keeps loading1. Keep your device's software up to date: - Firestick: My FireTV > About > Check for...
Can I change the time from eastern to mountain?Yes, go into the settings of your streaming device.
Can I refer someone to InsationTV?Yes! When someone you refer buys a subscription, you'll receive a $25 credit on your account. The...
Can I use InsationTV on a video game console?No — our app isn't compatible with video game consoles.
Can I watch InsationTV anywhere in the world?Yes! InsationTV works anywhere with Wi-Fi internet access — phone, tablet, or TV. Bring your...
Can I watch InsationTV using a computer or through the web?You can watch InsationTV on a computer through our Web Player at https://insation.tv/web-player....
Can you add a movie or series?Request it on www.insationtv.com or send us an email to info@insationtv.com with the name of the...
Customer wants to add a second simultaneous connection to an existing account. How much would it be?An additional connection is $100 and we would pro-rate that cost based on when your account...
Do I have to give any of my banking information when I sign up for the fourteen day free trial?No, we don't ask for any banking information. Select Venmo as your payment option.
Do you have a referral program?Yes! When you refer someone to InsationTV and they pay for their service, a $25 credit is applied...
Do you offer a veteran discount?Yes, we offer a $50 discount to all military veterans and active duty.
Do you offer first responder discounts?Yes, we offer a $50 discount to those who can validate they are a first responder.
Do you provide internet service?No, we don't. You'll need your own internet connection.
Do you support Roku devices?We currently do not support the Roku device.
Does InsationTV carry all NFL games? Are NFL games available on the service?Yes, our service has the NFL games. We are able to get most games but there is the occasional...
Does InsationTV include Disney Channel and Netflix?Our services includes all the same movies and shows that you can stream from Disney and Netflix.
Does InsationTV include local TV channels (ABC, NBC, CBS, FOX)?Yes, we have the local networks for all major cities across the states.
How can I get a channel added to liveTV?Send us the network name for the channel and if it has a call sign, and we'll look into...
How do I add another TV / a second device / more simultaneous streams?- Go to www.insationtv.com and upgrade your subscription. - Or call our office and a live agent...
How do I add more devices to my subscription?You can upgrade your subscription by: - Visiting our Self Service Portal at www.insationtv.com...
How do I cancel my subscription?Call the office at 508-422-0477 and cancel at least 24 hours before your next billing date....
How do I cancel? Can I get a refund?- Yearly subscriptions do not auto-renew. - Monthly subscriptions must be cancelled 10 days...
How do I change my email / account info / transfer my service?Go to www.insationtv.com, or call our office and speak to a live agent.
How do I change the audio language or turn on subtitles?While a movie or show is playing, press Select and open the gear wheel (top-right) or three dots...
How do I default my TV's input to the right HDMI port?To default your TV's Source/Input to the HDMI port your device is plugged into: Go into...
How do I install / set up InsationTV on my device (Firestick, ONN, Android)?These steps are for users already comfortable downloading apps and navigating settings...
How do I install InsationTV on an Android phone or tablet?You will need the username and password generated at the InsationTV office. 1. Open your web...
How do I install InsationTV on an Nvidia Shield?These steps are for users already comfortable downloading apps and navigating settings...
How do I install InsationTV on an iPhone or iPad?You will need the username and password generated at the InsationTV office. 1. Open the App...
How do I pay / renew my subscription? What payment methods do you take?- Renew and pay through our self-service portal at www.insationtv.com. - Pay at our office with...
How do I refresh the channel guide (EPG)?1. Go to the page with the three InsationTV tiles. 2. Select the gear wheel (top-right). 3....
How do I register my streaming device?1. Plug the device into your TV's HDMI port and the power cord into a wall outlet. 2. Set...
How do I set favorites?For Live TV: highlight a channel in the center column, press and hold Select until the popup...
How do I set up Parental Controls?1. In the apps main page, click Settings (top-right). 2. Select Parental Control and create a...
How do I use Multiscreen?Multiscreen lets you watch up to the number of connections you're licensed for on one device...
How does Catch Up work?Catch Up lets you watch shows from the last 7 days on specific channels. Select Catch Up from the...
How is the security on this streaming service?Protecting your account and personal information is a top priority for us. Here’s how we keep you...
How much does it cost? What plans are there? How do I sign up or start a free trial?To sign up: - Go to www.insationtv.com to sign up for a 14-day trial, or - Call our office to...
I can't log in / forgot my username or password / how do I reset it?No problem — we can look up your login details for you. For your account's security,...
I get "No signal" on my TV — what does that mean?It means the TV isn't finding a powered device on the selected input. Make sure you've...
I see "No Program Found" or the guide is empty — how do I fix it?This means the guide needs refreshing. Go to the main Insation page with the three tiles, select...
Is InsationTV compatible with all smart TVs?Yes. InsationTV runs on a streaming device that connects to your TV. If your TV has an HDMI port,...
Is InsationTV getting rid of or discontinuing support for Amazon Firestick devices?We still support the Amazon Firestick. We are not planning on discontinuing it. It has been...
Is there a free trial?Yes — we offer a two-week free trial so you can try the app before committing to a subscription....
Is there a list of all the channels? What channels do I get?InsationTV carries about 5,900 live channels: US networks, news, movie networks, sports, kids,...
My account says "expired" or "invalid / not valid" — how do I fix it?1. If you're just turning on your TV and get this message, reboot your streaming stick. 2....
My remote isn't controlling volume or power after a TV change — how do I fix it?Re-pair the remote to your TV. Nvidia Shield: Settings > Device Preferences > Display...
No sound / no audio on a channelWhich channel has no audio, and is it only that one channel? - If it's only that channel,...
Pause / rewind / catch-up restarts from the beginning (or catch-up not working)Which channel are you seeing this on? Let us know and we'll investigate and get it fixed.
Please create a new 14-day free trial accountGo to our website www.insationtv.com and sign up for the free 14 day trial. You will get an...
TV guide / EPG is missing, blank, or not matchingRefresh the guide: 1. Go to the InsationTV main page. 2. Select the gear wheel in the top-right...
The series screen is cut off on my Firestick — how do I fix it?Navigate to the Firestick home. Open the Settings (profile/gear icon, far right)., Select...
What are your hours and how do I reach support?The office is open Monday–Friday, 9am–6pm EST, and every other Saturday. This chat assistant is...
What is InsationTV?InsationTV is a live TV streaming service with thousands of live channels, movies, and series,...
What payment methods do you accept?We accept credit cards, cash, check and Venmo. - Credit card: pay any invoice in the app under...
What streaming device do I need?We recommend the following streaming devices: ONN 4K ONN 4K Plus Nvidia Shield Amazon Fire...
Where do I find NFL, college football and other live games?Live games are on event channels in their own Live TV categories, such as NFL, NBA, NHL, MLB,...
Which local channels will I get? Do you have ABC, CBS, NBC and FOX for my area?Yes, we carry local ABC, CBS, NBC, FOX, PBS, CW and Spanish-language stations for markets in 46...
Why does an event channel say Off?Event channels (for example NFL 05 or LA LIGA 03) only carry something when a game is scheduled...
Why is LiveTV audio out of sync with the video (lip-sync off)Which channel are you seeing this on, and is it only that one channel? - If it's only that...
Why is the stream laggy on my phone?Streaming is laggy on your mobile phone due to network congestion, low internet speeds, or...
Wrong channel is playing / channels don't match the guide / channel changes on its ownWhich channel are you seeing this on? Tell us what the guide says should be airing versus...
